Ongoing IT support for businesses too small to justify their own IT department and too dependent on technology to have none.
The difference between managed support and calling someone when things break is that problems get found before they stop work. A failing disk, a backup that quietly stopped running, a firewall left on defaults — all of these are visible well before they become an outage, if somebody is looking.
What is included
- Monitoring of servers, network equipment and backups, with alerts that reach a person.
- Operating system and application patching on a schedule rather than when prompted.
- Antivirus and endpoint protection kept current, and actually checked.
- Support for your staff by phone, remotely, or on site when it needs hands.
- A regular review of what is ageing and what should be budgeted for next.
How it works in practice
We agree what is covered, what response you can expect, and a fixed monthly cost, so support is a known number rather than a series of surprises. Smaller businesses often start with monitoring and backups only, and add support hours later.
You get the engineer who knows your setup, not a rota of people reading notes.